WE ARE SUBMARINE believe in providing the highest possible customer service at all times.
Your new peices may not fit perfectly the first time, in this case we welcome you to exchange it for another size.
Unfortunately we do not accept returns for change of mind.
WE ARE SUBMARINE does not refund or exchnage for change of mind (eg colour or style) however if you receive a faulty item we will happily replace, exchange or refund.
For all exchanges within Australia, items must be returned within 7 business days from the date of receiving the item.
To begin the exchange process, please email us at firstname.lastname@example.org for an approved return authorisation.
All of our pieces are handmade with care. To ensure only the highest quality garments are being sent to you, all items are individually inspected before being shipped . In the unlikely instance that your swimwear is faulty, you have 30 days, from the date of purchase, to return your goods. Upon the return we will assess the fault. WE ARE SUBMARINE reserve the right to refuse, repair or replace your item.
If your original item is no longer in stock for a replacement, you will be issued with a credit note.
WE ARE SUBMARINE will not fix colour fading, burring/pulling, lack of elasticity, fabric deterioration and colour running. Please follow the care instructions on the label to ensure you do not encounter such problems and to prolong the life of your garment. WE ARE SUBMARINE garments are made from delicate materials and will normally experience “wear and tear” over time. WE ARE SUBMARINE holds a no warranty policy. Due to different qualities in computer screens, some garments may appear slightly different shade than they actually are.
In accordance with health regulations any item returned that has been worn, marked, soiled, washed or damaged will not be accepted. All items to be exchanged must be returned in original condition, unlaundered, unworn, unused and with swing tags secure.
WE ARE SUBMARINE do not cover any return postage costs. The return cost shall be incurred at your own expense. For your protection and in case of any loss or damage, please ensure your return package is both prepaid and insured.
Our RETURNS postal address is:
1391 GOLD COAST HIGHWAY
Once we receive your exchange, your return will be processed.
If you have any customer service enquiries, please do not hesitate to contact us at email@example.com